Custom Field set to "Optional" still showing Required

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I have a custom field named "new_usbsignature" that is showing as required to my users. This field should be optional. I have triple checked that the "Field Requirement" on this field is set to "Optional" but it still shows and acts as a required field. I have refreshed my browser, removed it from the form and added it back, and I have set it to "Business Required" saved and published it and set it back to "Optional" and still no luck.

Any Ideas?

Thank you for your time :)

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Mitch Milam on at

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Did you try clearing your browser cache? Sometimes customizations get stuck.

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Abhiram Thulasi 2 on at

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Hi,

There should be some Business Rules/ Java Scripts which is making the field as business required. Can you check the related business rules and java scripts.

Thanks and Regards,

Abhiram

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Community Member on at

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Mitch, I now have tried it on a brand new windows install so sadly it doesn't look like it is that easy. Thank you for your suggestion!

Abhiram, I checked the related business rules and there were none (i even tried creating one to turn it off but no luck). Where can I check for the javascripts?

Also I have noticed that when the page first loads there is no asterisk (indicating a required field) next to it but after it finishes loading there is. In addition to that there is no asterisk in the form editor.

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Sean K 1,537 on at

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Hi C4gamer2,

It sounds like it could be custom JavaScript, you can check this from the form editor by clicking on Form Properties.

Regards,

Sean

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necsa 3,455 on at

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Hi C4gamer2,

Check from Entity Form Onload event when you find javascript like below delete or comment,

Xrm.Page.data.entity.attributes.get("new_usbsignature").setRequiredLevel("required");

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Community Member on at

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Thank you all for helping me! I am really thankful all of you took time to help me with this issue. It was a javascript that was the issue.

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