Supply chain | Supply Chain Management, Commerce

operation not supported message everywhere

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Posted on by Murthy

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Dear Friends,

Can you help me ,

I have configure MPOS and installed on Desktop.

1. I am not getting products and customers in when we search or create

2. Any action on any button it says 'operation not supported '

Please help me

Warm Regards

Krishn

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Ben Amchin 120 on at

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RE: operation not supported message everywhere

Some operations are only supported on the transaction screen or the welcome screen. For example, I cannot recall an order from the welcome screen (I would get the operation not supported screen if I tried), but would work fine on the transaction screen.

Can you try moving your button grids to the transaction screen instead of the welcome screen and see if that helps?
Krishna Kodidala 465 on at

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RE: operation not supported message everywhere

Dear Mr. Shafeeq,

Thanks for the support and help

I am trying to get the products to the POS screen but in vain.

From Stores, I went to Assortments and also checked in View Assortment Products, but I can see only 2 products whereas I have added many items in the Assortment edit screen.

and also I have added Products in assortments in the Product and category tab but when I can not see all the products in 'View Assortment Products'. can see only two.

Also noted these are Released product kist

How to the store is assigned against a valid assortment with products and the "Process assortments job" is executed

Please help me.

Murthy
ToddB on at

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RE: operation not supported message everywhere

Hi Krishn,

If you have already tried the suggestions provided in this thread, I would recommend opening an incident with Microsoft.
Murthy 105 on at

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RE: operation not supported message everywhere

Thank MK,

Every button grid has a POS operation number/code. Example 620 to create Customer order. it is not working. Are there any issues with the Retail Server URL??

The retail Server URL looks Like this

https://xxxxx9998-rs.su.retail.dynamics.com/Commerce

Please advice.

One issue is Products and Customers are not available in MPOS

Order is not created

Even offline databases checked and the Database is also created in the SQL server

Thank you

Murthy
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Mats K. 87 on at

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RE: operation not supported message everywhere

I would double checked whether the correct operations are applied to the button grids. This error message usually appears when you press a button with no functionality.

MK
Mando on at

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RE: operation not supported message everywhere

Has all the configuration been synched to the CSU? Can you run a Full Sync of 9999 from the "Channel Database" form in HQ? Then once they are marked as applied in the "Download Sessions" form, restart MPOS and try again.

If the issue persists you might need to open a Support Ticket.
Murthy 105 on at

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RE: operation not supported message everywhere

Am installing only one at this time, once this is done I have second one

1. MPOS

2. No customization

3. It is per restuarant

4. Second will have new store but same organization
Shafeeque P. 6,509 Super User 2025 Season 1 on at

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RE: operation not supported message everywhere

We are good there. Next thing I would check is

1. Are the CSU and MPOS on the same version ?

2. Does CSU have any customization ?

Are you facing this issue only on one device or all devices in this environment ?
Murthy 105 on at

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RE: operation not supported message everywhere
Shafeeque P. 6,509 Super User 2025 Season 1 on at

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RE: operation not supported message everywhere

Is the POS or CSU customized ? To me it looks like an error from extension. Are you getting the same error when you use the installer from MS ? You can also check the setting screen of the POS to see if any extensions are there and they are properly loaded.