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Open customer transcations are not available for settlement

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Posted on by SS-29050858-0

Hello everyone,

I have open customer transactions that are not available in the /Settle transactions/ screen when I try to select them for payment through a customer payment journal.

Knowing that the /Approved/ field in the invoice is set to /Yes/

It's a high priority for the business the settlement of these transactions. So please sahre with me any kind of help for this case.

Thank you!

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saurabh bharti 15,029 Super User 2024 Season 2 on at

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Open customer transcations are not available for settlement

Hi ,

Can you please help how these invoices are posted? I see transaction type as sales order but sales order number is blank in your screenshot.
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Prem Kumar Bachu 3,410 on at

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Open customer transcations are not available for settlement

Hi,

Verify if that transaction has been selected for settlement in another open payment journal.
Hana Xue Microsoft Employee on at

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Open customer transcations are not available for settlement

Hi,
You seem to have created two identical threads about this issue, and the other thread has some replies you can check it out. Also, you'd better keep one thread to prevent thread abuse on the forum.
Best Regards,
Hana
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Ramit Paul 22,293 Most Valuable Professional on at

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Open customer transcations are not available for settlement

Hi,

Strange, can you check if you can select this transaction to manually settle from customer transactions page ?

Is there any customization around this ?
SS-29050858-0 27 on at

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Open customer transcations are not available for settlement

Hello Billur ;

Please find attached the requested screens :

I cannot see them in settled transactions because they are Open transactions :

I'm sure about the filter it cannot be a filter problem :

Also the settled amount for this transaction is 0. So there is no settlement for the transactions

It's so strange ! Please share with me a solution for this problem.

Thank you
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BillurSamdancioglu 15,811 Most Valuable Professional on at

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Open customer transcations are not available for settlement

Can you see them in settled transactions. Can you please check settled amount field value on customer transactions.can you please share those screenshots. Also can you please check the filter.