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Microsoft Dynamics GP (Archived)

I am unable to Close the customer window, i don't have the customer class id, what is the solution

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  • Verified answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    14,036 Most Valuable Professional on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    Hi Mallesh

    That dialog is coming from custom VBA code.  You need to review that code and either...

    1) Fix the Data in the window to have a Class ID.

    2) Change the VBA code.

    3) Remove the VBA code.

    David

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    Thank You, Richard

  • Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    This is something your developers have created. I just tried to enter an invoice for a customer that had no name, address code or class ID and I could back out without any issues. Bring this up to them and have them decide if they really what to set these fields as being required.

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    after 12 hours those GP windows closed by them self, but any other options do we have

    to delete immediately ..

  • Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    Is this a Citrix Remote AP? If it is call IT and have them kill your session.

  • Verified answer
    Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    It appears your developer has left you no way out if there is a mistake. Task Manager is the way to kill this.

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    i have access to only console application,so i can not use end this task, any other options do we have ?

    if i disconnect VPN, and again if login, again its showing GP window

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    Hi Richard, by mistake i have entered invoice number instead of customer number,

    i tried to delete but still i am not able to delete.

    i have access to only console application

  • Suggested answer
    Rick Hollis Profile Picture
    495 on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    The window you are showing us is a modified window, that I am guessing has code to make sure a Class ID is setup for the Customer.  You will probably need to end task using the Task Manager to get out of this window.

  • Richard Wheeler Profile Picture
    75,848 Moderator on at
    RE: I am unable to Close the customer window, i don't have the customer class id, what is the solution

    Was this customer imported directly the customer master table? I do not see a customer name so this is an invalid entry. You could try pulling up this customer card and filling in the needed information.

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