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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / ExchangeSyncIDMappingB...
Customer experience | Sales, Customer Insights,...
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ExchangeSyncIDMappingBase Taking Up Too Much Space

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Posted on by Mary Wiesner 5

We're having an issue where our DB keeps running out of capacity. Currently our ExchangeSyncIDMappingBase is reaching 10GB, and I can't figure out a way to reduce it.

pastedimage1642794371011v1.png

I've deleted all the records I can, but it's not reducing the capacity by much. Can anyone tell me why this is so large? Or how I can safety reduce it?

I know this is where the Exchange sync IDs are, but we don't sync that much data (activities, emails, contacts) from Exchange. So why the heck is this so large?

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: ExchangeSyncIDMappingBase Taking Up Too Much Space

    Hi Mary,

    You can refer following document to reduce storage:

    Free up storage space - Power Platform | Microsoft Docs

    Or you can open the ticket with Microsoft and ask for support:

    https://admin.powerplatform.microsoft.com/support

  • Community Member Profile Picture
    Community Member on at
    RE: ExchangeSyncIDMappingBase Taking Up Too Much Space

    Have you found an answer, to fix this problem?

  • Mary Wiesner Profile Picture
    Mary Wiesner 5 on at
    RE: ExchangeSyncIDMappingBase Taking Up Too Much Space

    Not a simple answer. I went through and deleted activities that were older than 2 years which reduced it enough. Now I keep an eye on the capacity to make sure it's not getting out of hand. I suspect there's something else taking up the space, but I've yet to figure out what that is.

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