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MDM status 'On Hold with Inactivity Timeout'

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Posted on by STP

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Hi all,

I've set up Master Data Management for item, Extended Text, Commodity Code, Item Unit Of Measure, BOM, Item Attribute.

When I checked the Job Queue Log Entries, status shows 'Success', however the status on the Job Queue Entries show On Hold with Inactivity Timeout.

I created a new item in company A, and it is supposed to be copied to another company B.

When I checked the item in another company B, no item is created.

Has anyone have any idea?

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Dynamics 365 Business Central

Microsoft Dynamics NAV

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Grigorios Mavrogeorgis 3,055 Super User 2026 Season 2 on at

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Hi,
The On Hold with Inactivity Timeout is normal, that is how these MDM entries behave, they park themselves and wake up when a change comes. So that part is not your problem.
The Success on the log with no item in B is the odd bit. It should work, initial full sync creates the missing records in the subsidiary, and after that new or modified records in the source get picked up too, so a new item is not supposed to be skipped.
First thing I would check is which company holds the setup. MDM is pull, it is configured in B pointing at A. If it is the other way round nothing will ever come over and every job still reports success.
Then look at Integration Synchronization Jobs in B rather than the job queue log, that page shows inserted and failed counts per run. If it says zero inserted zero failed then the job is not even seeing the item, which usually points to a table filter on the Item table, or the coupling not covering new records.

Glad to help - follow up if anything is unclear.
► If this solved it, marking it verified helps others too.
Regards,
Grigorios Mavrogeorgis
Business Central Consultant & AL Developer
Work: Gmsoft Limited
Blog: insidebusinesscentral
LinkedIn: linkedin.com/in/gregorymavrogeorgis

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YUN ZHU 102,765 Super User 2026 Season 2 on at

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Hi, Is it a permissions issue?

https://learn.microsoft.com/en-au/dynamics365/business-central/admin-sync-master-data?wt.mc_id=DX-MVP-5004336

Hope this helps.

Thanks.

ZHU

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OussamaSabbouh 18,722 Super User 2026 Season 2 on at

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Hello,

On Hold with Inactivity Timeout is normally not an error; it means the recurring synchronization job found no changes during its last run and will reactivate automatically after the configured inactivity period or when a qualifying source-company change is detected. Since the new item was not created in Company B, verify that MDM was configured in Company B with Company A as the source, that the Item table and required related tables are enabled, and that the initial synchronization was completed. Then use Synchronization Tables > Synchronize Modified Records or Run Full Synchronization, and review Integration Synchronization Jobs—especially the Inserted and Failed counts—for the actual result. Also confirm that the user who created the item has a valid Business Central license and permission to reschedule background tasks in the subsidiary; otherwise, the change may only be processed during the next unconditional synchronization run.

Regards,
Oussama Sabbouh

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Gerardo Rentería Ga... 27,611 Super User 2026 Season 2 on at

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Hi, good day
I hope this can help you, and give you some hints.

Customers not being created in BC from Dynamics Sales after 20.5 install

Best Regards
Gerardo

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