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Service | Customer Service, Contact Center, Fie...
Answered

I want to Book order automatically when saving a work order.

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Posted on by 186

Hi,
I am creating a new work order.


Image below is showing an option where I have to manually made the bookings that's what I don't want to do. 

pastedimage1635342301820v1.png



I want that whenever I am creating a Work Order, automatically a booking should be made against that Work Order.

Anyone can help?

Thanks in Advance.


I have the same question (0)
  • Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi James.

    See the RSO docs: docs.microsoft.com/.../rso-overview

  • Rocky Pavicevic Profile Picture
    100 on at

    Who are you booking it to?

  • Verified answer
    Dan Gittler - Dynamics Field Service Profile Picture
    on at

    If you are looking to just create a booking for the same resource over and over without looking for availability, you can use flow to create that booking. If you are looking to intelligently schedule to an available resource at an available time, RSO looks like a great approach - docs.microsoft.com/.../rso-overview

    There are also ways to use the schedule assistant API through API calls if you dont want users to click anything, but there is also a one click scheduling option called quick scheduling. docs.microsoft.com/.../quick-scheduling

  • James_Oliver Profile Picture
    186 on at

    Hi Dan,

    In my case I don't have to look for availability. How can I create a flow so that when ever I create a work order booking should be made automatically.

    Thanks.

  • Verified answer
    Dan Gittler - Dynamics Field Service Profile Picture
    on at

    Hi James. Here is a doc that gives an example through a different scenario but should get you going - Create a cloud flow with Dynamics 365 (online) - Power Automate | Microsoft Docs

  • Fannie30 Profile Picture
    2,990 Moderator on at

    I agree with Dan Gittler - Dynamics Field Service ....if you don't need to look at availability and you want to book to a resource, then just come up with the logic and use PowerAutomate

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