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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to capture a "...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to capture a "Not going" answer to an invitation

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Posted on by Community Member

Hello, 

I need to send an email with an invitation to an event. I want to record the "going" answers (which I can already) but also the "Not going" answers. I want the contact to be able to click on a "Not going" button so he then won't receive the follow-ups and I can then have a list on the CRM of all the people that said, "Not going".

If anyone has an idea on how I could achieve this. 

Thanks

Julie

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  • Suggested answer
    Yuri ji Profile Picture
    Yuri ji Microsoft Employee on at

    Hi,

    Can you tell me how you recorded "going" answer? Subscription list?

    If so, you can send a follow-up message to the customer via Subscription list.

    If not, after testing by button while recording customers seems to be unable to do.

    I have another method, please try:

    1. Create a new entity to associate Contact and Event into.

    2. Create a new field "Attend or not" in this entity.

    3. Design a marketing form for customers to fill out to "going" or "Not going".

  • Community Member Profile Picture
    Community Member on at

    Hello Yuri,

    Top record the 'going answer' I have a button on my email. When they click on it it goes to my event webpage with a marketing form so they can fill in their information and they are then added to the inscriptions on my event page in the CRM.

    Your solution seems interesting, I'll give it a try thank you

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