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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Campaigns Issue on Sal...
Small and medium business | Business Central, N...
Suggested Answer

Campaigns Issue on Sales Order

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Posted on by NAV2BC02 178
I am seeing an issue where if I have a campaign code assigned to a sales order and I manually add an item to that sales order that is not assigned to that campaign code, BC still gives that line a discount when I believe it should not and should use sales pricing logic without the campaign.  Has anyone else encountered this?
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Dynamics 365 Business Central
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  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 7,527 Super User 2025 Season 2 on at
    That's strange — this doesn't seem like standard behavior. Please double-check the setup, especially the Campaign Card and item-level configurations.
     
    Also double check Customer group code used in error
     
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,148 Super User 2025 Season 2 on at

    You're encountering a common configuration nuance. While not a bug, the campaign discount applying to unlinked items likely means your Sales Price or Sales Line Discount setup for that campaign is too broad.

    To fix: Check your Sales Prices and Sales Line Discounts filtered by the Campaign Code. Adjust any entries that apply the discount to "All Items" or broad item groups to be more specific. This will ensure discounts only apply to intended campaign items.

    Hope this helps!

     

    ✅ Mark this answer as verified if it helps you.

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