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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Great Plains 9.0 and A...
Microsoft Dynamics GP (Archived)

Great Plains 9.0 and ADOBE PDF ISSUE

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Posted on by ChicagoGP 70

Okay we have GP 9.0 on a TS environment with acrobat 6.0 installed. If the users are left at user level locally on the machine they cannot "send to pdf" in GP (no error message or anything). BUT if we bump them into the local admin group on the server they are able to send to pdf into outlook. They can however send to email with the txt option. We have tried giving them full control to the C:\ on down and this did not fix the issue being if it were a permission issue to distiller. Also tweaked all the settings within distiller to reflect a user to have full admin rights but still no go. As soon as they are promoted back to local admin they can then resume the send to pdf option. THe send to pdf option is not greyed out either but does nothing when clicked on.

One other thing is if they even try to print to file and then pdf option it creates a postscript file instead of a pdf. BUT if we promote same user to localadmin again they can print to a pdf.

 Any ideas????

*This post is locked for comments

  • boom132 Profile Picture
    boom132 10 on at
    Re: Re: Re: Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    I have GP9 and Adobe 7Professional loaded on my Terminal Server 2003.  In order to make this work, I just added Domain Users and my Terminal Server User groups to the C:\programs directoy with full permissions.

    The send-to functionality works.  I too had a nightmare with TS2003 and Adobe 6.  The upgrade to Adobe 7 corrected my permissions issues. 

  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Re: Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    According to the system requirements "8.0, 7.0 and 6.0 have been tested and are supported with Microsoft Dynamics GP 9.0".  I am using Acrobat 9.0 with GP 9.0 with no issues, but not in a terminal server environment.  And 9.0 is on the list for GP 10.0.

  • Ritesh Maharaj Profile Picture
    Ritesh Maharaj 945 on at
    Re: Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    Thanks Victoria,

     Without having to search Partnersource - do you perhaps know which versions of Acrobat Std are compatible with GP v9?

    Ta

  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    I do not have any definitive proof for this, but I believe this may be an issue because of the Acrobat version (6.0).  My understanding is that newer versions of Acrobat do not require users to be local admins.

  • Ritesh Maharaj Profile Picture
    Ritesh Maharaj 945 on at
    Re: Great Plains 9.0 and ADOBE PDF ISSUE

    Did you eventually find a solution to this? Please share if you did as I'm not comfortable leaving GP users as local admin on the terminal server.

  • Ritesh Maharaj Profile Picture
    Ritesh Maharaj 945 on at
    Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    nope - its windows server 2003 sp2. I'm also in the process of moving GP onto a new terminal server (with the same o/s). After installing everything from scratch on the new server, I have exactly the same issue (TS users must be in the admin group to create/email pdf's from GP).

  • Ritesh Maharaj Profile Picture
    Ritesh Maharaj 945 on at
    Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    I've been through both KB's mentioned above and there's nothing to help with this issue-unless I'm missing something!

     Adobe v6 std was installed as local admin. GP (v9) users on terminal server can only 'Send to PDF' email recipient if the ts users are added to the local admin group. If the users are added to any security group below local admin it does not work. Also, when printing to file (in pdf format), a .ps file (postscript) is created.

     Please help.

    Ritesh

  • Jen M. Profile Picture
    Jen M. 350 on at
    Re: Great Plains 9.0 and ADOBE PDF ISSUE

    Hello,

    Please check out these Knowledge Base Articles 852539 and 959033 to potentially resolve this issue you are experiencing. To view this Knowledge Base article on CustomerSource you will need to be enrolled in a Microsoft Dynamics service or support plan. To find out if you are enrolled in a service or support plan or for more information please contact your Microsoft partner.

     

    Thanks,

    Jen

    Microsoft Dynamics Online Technical Community

    This posting is provided "AS IS" with no warranties,

    and confers no rights.

  • boom132 Profile Picture
    boom132 10 on at
    Re: Re: Re: Great Plains 9.0 and ADOBE PDF ISSUE

    I am having this exact same issue.

    I need a resolution ASAP.

    I can't allow all my users to be local admins... that is just ridiculous.

    Has anyone figured out the permissions for using Adobe in GP9?

     

    -Jason

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