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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Getting an unexpected ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Getting an unexpected error while performing any configuration or doing any setting in Dynamics 365 Marketing app

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Posted on by Nidhii 15
  • Error while creating a segment/Marketing Forms/Marketing Emails

Getting an error while moving a segment, Marketing email or Marketing form from draft state to Go-live state.

Steps to reproduce:

    • Navigate to Marketing Area in Dynamics 365 Marketing App
    • Navigate to Customers section(Left hand side)> Segments
    • Click on +New Dynamics segment
    • Enter the mandatory fields and click save
    • An error message appears on the top ribbon bar (Screenshot attached)
    • Segment-Error-_2D00_-Forum.png
  • Social Configuration Issue

Getting an error with an error code 0x0 while setting up social media accounts in production env

    • Navigate to settings Area in Dynamics 365 Marketing App
    • Navigate to Marketing settings > Advanced settings > Social Configuration
    • Click on +Create configuration
    • Enter Configuration name and Select a channel in the quick create form and click Create
    • An unexpected error pops up (Screenshot Attached)
    • Social-Comfiguration-Error-_2D00_-Forum.png
I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Have you checked the privileges for the security role of the logging in user?

    Please navigate to Advanced Settings > Settings > Security > Users / Security Roles to check the above information.

    pastedimage1638341825698v1.png

    For the 1st error, it is necessary to have the privileges to the segment-related entities.

    For the 2nd error, it is necessary to have the privileges to the Social Media Account-related entities.

  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

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