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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / How to Cancel or Rever...
Supply chain | Supply Chain Management, Commerce
Suggested answer

How to Cancel or Revert a Completed Work in WMS (Mistakenly Received Purchase Order)

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Posted on by AR-22080654-0 34

Hi Community,

We recently encountered a situation where a purchase order was received through the WMS mobile app by mistake. The steps performed were:

  1. Received the purchase order via the WMS mobile app.

  2. Performed the pick and put operations.

  3. The work is now marked as closed.

Now, we need to cancel or revert this work as it was done mistakenly. Is there a recommended process to undo this, or any specific setup/configuration that could help handle such scenarios?

Categories:
Dynamics 365 Supply Chain Management
  • Suggested answer
    Fasih Profile Picture
    Fasih 398 on at
    How to Cancel or Revert a Completed Work in WMS (Mistakenly Received Purchase Order)
    To cancel specific warehouse work that has been closed and cannot be directly canceled from the work page, please navigate to Warehouse management > Periodic tasks > Clean up > Cancel work. This functionality allows you to cancel such work efficiently.
    Once the work has been canceled, if you need to place the impacted item in a specific location, you can use either Inventory movement or Quantity adjustment to facilitate the transfer or adjustment of the item within the warehouse. These processes ensure proper tracking and management of inventory following the cancellation of warehouse work.
  • Suggested answer
    Green_oop_North Profile Picture
    Green_oop_North 72 on at
    How to Cancel or Revert a Completed Work in WMS (Mistakenly Received Purchase Order)
    Hi,
     
    Unless someone can correct me, as long as you haven't performed the Product receipt then, you can reverse the registration.
    Firstly you will need to ensure the item & related license plate are still in the receipted location.
     
    Then:
    When in your Purchase order, navigate to > Purchase order lines > Update line > Registration > select the correct line marked as Registered > + Add > minus the qty for reversal > Confirm registration.
    The item in the Transactions tab should return to Ordered.
     
    Rgds.

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