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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / do i have to reactivat...
Supply chain | Supply Chain Management, Commerce
Answered

do i have to reactivate the CPOS of d365fo after service update?

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Posted on by Sign in error at Re...

do i have to reactivate the CPOS of d365fo after service update? Because we've been enforced to reactivated all our CPOS clients after updating our D365fo environment to service update 10.0.33? any one have the same issue and why this is happening after service update?

  • Suggested answer
    Mando Profile Picture
    Mando on at
    do i have to reactivate the CPOS of d365fo after service update?
    I believe the issue you are facing is due to some of the data in the underlying storage is being handled differently in 10.0.33.
    Clearing out the browser cache removed the entry that was triggering the invalid handling, and unblocked the use of the POS; but it also means you have to reactivate.
     
    There's a fix released for this problem, if you are still seeing this please take a look at the details @ Details for issue 821380 (dynamics.com)
  • Sign in error at Retail POS D365 Profile Picture
    Sign in error at Re... on at
    RE: do i have to reactivate the CPOS of d365fo after service update?

    also same here , after cleaning browser cash i have to re active POS .

  • Verified answer
    Mutinda Profile Picture
    Mutinda 97 on at
    RE: do i have to reactivate the CPOS of d365fo after service update?

    Experienced this as well with 10.0.33 this past Sunday on some terminals though not all. You may try clearing cache of the browser too.

  • Sign in error at Retail POS D365 Profile Picture
    Sign in error at Re... on at
    RE: do i have to reactivate the CPOS of d365fo after service update?

    i already open ticket with support and waiting ,

    thanks for answer .

  • Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: do i have to reactivate the CPOS of d365fo after service update?

    Usually, this is not required. Did you face the issue in Sandbox as well? I would recommend logging an issue with Microsoft support to see what happened to the existing token.

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