CRM2016: "mail from" is readonly

(0) Share

Report

Posted on by ctreudler (Flow7 GmbH)

Hi guys,

after updating our systems CRM2016 on premise to SP1 in our productive environment the field mail from inside an email is not changeable.

In our testenvironment we can change it.

Can anybody help us with this case? A case by microsoft was also opened, until now now reaction. I called microsoft four times, but nothing happens.

Best reguards

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (1)

Suggested answer

TheMarkChristie 10,328 Moderator on at

Like (0)

Report

Hi

This seems to be a bug that is happening with some Instances, I think it is awaiting a Hotfix

I am currently using this with no error

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hello,

I am currently using it but the email from field is not read only.

Was this reply helpful? Yes No
Verified answer

ctreudler (Flow7 GmbH) 45 on at

Like (1)

Report

The update process has the mail from field changed.

My Solution is to set the LookupTypes manually new.

Export Solution, change customations.xml:

<LookupTypes>

<LookupType id="00000000-0000-0000-0000-000000000000">8</LookupType>

<LookupType id="00000000-0000-0000-0000-000000000000">2020</LookupType>

</LookupTypes>

Import. Solution

Was this reply helpful? Yes No
Mattias007 15 on at

Like (0)

Report

We also have this problem with the new SP1 update and we also use on premise.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Just to add-on to this as I went around and around wondering why the proposed solutions didn't work for me.

When modifying customizations.xml, if you've not previously modified this field or the email entity there are two further changes you need to make to the file. Locate the entity tag near the top and change 'unmodified' to 0 from 1 and do the same change to the <Attribute> tag.

I've documented the entire process in detail on my blog - https://spandcrm.com/2018/02/06/dynamics-365-email-from-field-grayed-out-locked-read-only/

Was this reply helpful? Yes No