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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Routing rules for exis...
Customer experience | Sales, Customer Insights,...
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Routing rules for existing cases

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Posted on by Aarnav 125

Hi all,

Is it possible to create a routing rule for existing cases/incidents which would apply when cases meeting conditions are updated.

For example, I want to automatically set a subject of a case when the product id of the case changes to something.

Thanks,

Aarnav

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    Aarnav Profile Picture
    Aarnav 125 on at

    Looks like the rules will not be applied for existing cases automatically and can only be applied using 'Save and Route' button.

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