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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Where could I get or d...
Finance | Project Operations, Human Resources, ...
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Where could I get or download "MS Dynamics AX 2012 R3" manual/guide/white papers?

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Posted on by CU10061400-1 12
The company I work for uses Microsoft AX 2012 R3, I have been tasked with troubleshooting a couple of issues we have been experiencing lately in posting purchase orders to the general ledger.
 
In order for me to move forward with this I could really do with the user manual for the it so that I can understand the systems fully and possibly find a way to fix the recurring issue. We know it is a system error/issue with AX rather than a user error. 
 
Please could someone point me in the right direction?
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Microsoft Dynamics AX
I have the same question (0)
  • udaY-ch Profile Picture
    udaY-ch 5,173 on at
    Hi 
     

    AX 2012 white papers primarily focus on detailed technical and functional documentation. If you could provide more context about your issue, We may be able to guide you more effectively.

    Meanwhile, here’s the relevant documentation — although I'm not certain how this helps you in your current problem, it might still be helpful.

    https://www.microsoft.com/en-us/download/details.aspx?id=3170

    Thanks
    Uday
  • CU10061400-1 Profile Picture
    CU10061400-1 12 on at
    Hi, me again. 
     
    You were right the document doesn’t help, and I had already read it from beginning to end before you posted it as I found it elsewhere previously. I was hoping for a manual or document that had troubleshooting pointers for issues commonly encountered.
     
    The issue we are having is that when we open up a purchase order on the “Invoice” tab in order to post it to the ledger, we are experiencing discrepancies in the line data. 
     
    Sometimes lines are missing altogether and sometimes the line quantities are incorrect and showing s less or more than what was ordered and or received. 
     
    We did find a resolution on Dynamics 365 however the options it gives you are not available to us e.g. “recalculate > recalculate deliver remainder” etc, they don’t show up for us when we follow the path given. 
     
    This is causing major discrepancies with the ledger so we are hoping someone can help…
     
    Many thanks in advance.

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