Microsoft Dynamics CRM (Archived)

Opportunity product item extended amount field not auto updated when click on SAVE

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Posted on by alegnagoh

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Hi there,

Has anyone face the same problem as me. Extended amount field is not updated when click on saved?

As this is CRM Online, there is no way that i can go into the DB to update the extended amount. Any suggestion/workaround?

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Community Member on at

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I have the same problem after the recent updates. however it does only on certain records. other times it works like a charm . any help appreciated

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i wonder whether it has to do anything with the autosave control

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Mohammad Atif on at

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can you please share the repro steps and the error message you receive

Thanks,

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Community Member on at

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there is no error message whatsoever!. when u enter the quantity and price , the extended amount is zero

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Mohammad Atif on at

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can you please see if your issue is same as in community.dynamics.com/.../194530.aspx.

Thanks,

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Community Member on at

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This is how it's for me!.

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Mohammad Atif on at

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Please verify this from a vanilla test org and if this is reproducable please opne a support case with CRM Online team to look into this issue further

Thnaks,

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o.k will do that.

then why is it working good on some records ? can u think of any reason? it recalculates the estimated revenue like a charm

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alegnagoh 470 on at

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Ya... same only certain records didnt get the extended amount calculated.

Is quite random....And there is no error message at all.

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Thanks for the reply. Do u mean i start a new issue in the forum. how do i do from a test org. i had a trial crm org which expired. is that what u meant?

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