I know this is still a preview feature but in two of my instances I am no longer seeing entity record data on the real-time analytics dashboard - only live chat and voice calls. This dashboard was great for being able to see everything ongoing in real-time and now feels not as useful, has anyone else noticed entity record data disappearing?
Real time analytics (GA) currently support only Digital messaging and Voice channels. We will be supporting entity records in future releases.
Thank you Vikram Yerrabhaneni - entity records did appear on the real-time analytics dashboard for our organisation, but have been removed after switching the real-time analytics dashboard on and off. This means value for supervisors is diminished as the real-time analytics does not show a complete picture of all ongoing activity.
Is there a roadmap or ETA for future releases?
Under review
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