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We are wanting to use an internal support email to work within CRM to create cases and track. The question is, do we need to have a dedicated email client or can we utilize a distribution list to do this. We don't currently have any extra licenses for mailboxes (office365) so I am working towards an alternative. We basically want our customers to email to a specific support email and then have that email sync with CRM to create a case and allow for tracking, etc. Thanks
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