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Service | Customer Service, Contact Center, Fie...
Unanswered

Modifying/deleting messages with an attachment

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Posted on by 5

Hi All,

I am trying to delete a case note with an attachment file added, but I'm getting the following error.

Will appreciate if anyone can let me know how this can be done.

Many thanks.

Screenshot-2021_2D00_09_2D00_07-102820.jpg

I have the same question (0)
  • Ram Prakash Duraisamy Profile Picture
    2,287 on at

    hello,

    Can you please check weather you have proper access to access the Notes?

    Navigate to Dataverse--> Click Gear Icon on Top--> Select Advance Settings --> Select Security--> go to Security Roles --> Open the Security role which you are having then check Notes Read and Write Permission available.

    Please mark as Answer if it is helpful and provide Kudos

    Blog : microsoftcrmtechie.blogspot.com

    Subscribe : www.youtube.com/.../UCnGNN3hdlKBOr6PXotskNLA

    Please mark as Answer if it is helpful

  • I-P Profile Picture
    5 on at

    Hi and thank you for your speedy reaction.

    I can't change the creator of the program (see picture top-right) which  then doesn't give me access to do any modification. It's not possible to remove access for a particular record. Any change to a security role privilege applies to all records of that record type.

    Seems like I can't do anything.

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