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RM Unapply amount double

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Hi, In the receivables, there is an invoice that has been fully apply but the unapply amount is still the invoive amount (Invoice amount=$1,862.60, apply amount = $1,862.60 and unapply amount=$1,862.60 - should be $0).

It is not the first time that this customer is having this problem. Is somebody now how can this happen?

I know how to correct it in the table (I applied it last time they had this problem), but they would like to undestand the reason???

Thanks

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L Vail 65,271 on at

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RE: RM Unapply amount double

Josee,

Are they having any connectivity problems?

Does it happen at more than one machine for more than one user?

(This is a long shot) are they using any modified forms or reports?

Are they importing the transactions?

Do they have any third party products that interface with receivables?

Does the apply file get populated but the transaction amount not get changed on the RM file?

Did you run a the Reconcile Outstanding Document Amounts utility?

The usual barrage of questions. I hate to even ask, but the first line of defense is did you run check links?

Kind regards,

Leslie