Is it on the roadmap to allow cart edit during customer order pickup?

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Posted on by Nicholas Peter

For customer orders in POS, it's a cumbersome process edit the cart in the event you wish to add or remove lines. In many order fulfillment scenarios, the cashier would need a way to quickly add items in an upsell scenario when a customer comes to pickup their order that they either placed on the web, at another store, or through Call Center. When will we be able to update cart once the customer order has been recalled to have a more streamlined workflow in store?

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Eduardo C. Miranda on at

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RE: Is it on the roadmap to allow cart edit during customer order pickup?

Hi Nicholas, we do not have this feature on our roadmap.

You can add, or vote, on an idea in our idea portal: experience.dynamics.com/.../

Thanks.
Nicholas Peter 26 on at

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RE: Is it on the roadmap to allow cart edit during customer order pickup?

Hi Judy, are you able to follow up to the above question?

We have a customer that operates as an outlet where they have warehousing onsite. They have scenarios where the customer may order 3 items to 'try' but only want to purchase 1. The order triggers the picking work and when the customer wants to pay, there isn't a great way to edit the order during order recall.

Thanks,

Nick
huijij 19,811 on at

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RE: Is it on the roadmap to allow cart edit during customer order pickup?

Hi Nicholas,

Please hold on to wait answers from others.