Customer experience | Sales, Customer Insights,...

Waiting for resources in crm workflow

(0) Share

Report

Posted on by Community Member

Hello good morning.

I have a problem when executing the exit process of a phase within the workflow, when moving to another phase it should execute a process that is not currently doing it (Image 01).

And all the histories it runs are "pending" (Image 02)

Image 01

(Image 02)

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Bipin D365 28,983 Moderator on at

Like (0)

Report

Hi,

Can you please open workflow history and see if any error is occurred. When we have any error in workflow while executing it shows waiting for resources. So please check workflow history/process session and check if any error occurred.

If found helpful, Please mark my answer verified.

Was this reply helpful? Yes No
Suggested answer

Ricardo Gimenez on at

Like (0)

Report

Hi Angel,

Usually when async workflows assume "Waiting for resource" status, could indicate problems in the Async Service or a huge backlog to be processed. Could you please indicate if your Dynamics is OnPremise or Online. Also, check for your async backlog to understand more about your async status.

Thanks,

Was this reply helpful? Yes No