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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Activate Cloud POS in ...
Supply chain | Supply Chain Management, Commerce
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Activate Cloud POS in Microsoft Dynamics 365 for Finance and Operations: Device Error

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Posted on by KateG 588
 
 
I am trying to activate the store . I have a device that is enabled and have run all the scripts. Not sure what I am missing.
 
Any help is appreciated.
 
Thanks
  • S Gopi Krishna Profile Picture
    S Gopi Krishna 351 on at
    Activate Cloud POS in Microsoft Dynamics 365 for Finance and Operations: Device Error
    I've faced a similar error recently and it was due to RTS went down.  You can try doing a healthcheck and figure the root cause of this issue.
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Activate Cloud POS in Microsoft Dynamics 365 for Finance and Operations: Device Error
    Please check the Microsoft Document for more detailed troubleshooting steps, The reference Document:
  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,161 on at
    Activate Cloud POS in Microsoft Dynamics 365 for Finance and Operations: Device Error
    Check the event Log there will be a detailed error message, if you cannot understand paste it so someone able to help you out. the error in the screenshot not giving much information about the underlaying issue.
     
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Activate Cloud POS in Microsoft Dynamics 365 for Finance and Operations: Device Error
    Hi,
    If you encounter an error when activating your POS device, follow the steps and suggestions in the link below to help diagnose and correct the issue.
    Point of sale (POS) device activation - Commerce | Dynamics 365 | Microsoft Learn
    Best Regards,
    Hana

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