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ProductionLabel printing is slow on some users !

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Posted on by 10

Greetings all,

When we launch to print cca 100 productionlabels and reference labels, the printing window opens and it goes from 0 to a 100 real quick in like 10 seconds and it even starts printing before it gets to a hundred.

Issue is this only happens when some users launch it.
When the user responsible for these labels and who is on this station launches the printing for 100 labels it takes approx 10 minutes to go from 0 to 100 and then it starts printing.

We have tested different printers, different users everything.Out of 5 users two are really slow on printing these labels including my own user which has super permissions so its not that.

The setup is same, same permission, same settings, same personalization, same printer settings, same printer selection.One user prints super fast the other is slow!


Is there something inside the code or ... do you suggest making a new account/user but what if it becomes the same problem. NOTE: This user which has this issues was created last month but also that theory is not good because we tested on "older" users and some of them have the same problem.

If you have any question please ask, i tried my best explaining the situation hope its understandable.If not maybe il try and uploading the video or something of it or try to explaint further.

Thank you

  • Mameluke Profile Picture
    Mameluke 10 on at
    RE: ProductionLabel printing is slow on some users !

    Greetings Zhu,

    Well AD structure is a bit complicated and it would take aspace and time for synchronization of the user2 on user1s computer.

    I dont think other IT colleagues would  let me  test this option out but I will try.

    Buuut i dont think it matters since we have to log in at the terminal server anyway regardless of the PC.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 59,978 Super User on at
    RE: ProductionLabel printing is slow on some users !

    Hi, What happens if User 2 uses Printer1 on User1's computer? If there is a problem, it is a user problem, if there is no problem, it is User 2's PC problem.

    Hope this helps.

    Thanks.

    ZHU

  • Mameluke Profile Picture
    Mameluke 10 on at
    RE: ProductionLabel printing is slow on some users !

    The two stations that do the same job are right next to each other and are connected to the same switch and use the same terminal/ terminal server.

    User1 uses Printer1 and its fast.

    User2 uses Printer2 and its slow.

    User1 uses Printer2 and its fast.

    User2 uses Printer1 and its slow.

    So which ever printer User2 uses its slow printing from the terminal.

    And we tested from other users and 4/5 are printing fast, even loged in at the same workstation.

    We cleared out that the Printer and everything printer related is not the problem  

  • Suggested answer
    Manan_Shah Profile Picture
    Manan_Shah 1,457 on at
    RE: ProductionLabel printing is slow on some users !

    Hi,

    As you explained i don't think it's user or it's permission related issue, Can you please check Network connectivity between your station and Server. Possible network issue it's delay. 

  • Mameluke Profile Picture
    Mameluke 10 on at
    RE: ProductionLabel printing is slow on some users !

    They are all on the same terminal server

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