web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Change Conditional Sou...

Customer experience | Sales, Customer Insights,...

Suggested Answer

Change Conditional Source in Customer Journey

(0) Share

Report

Report

Posted on by cgTEL512

10

Hi Everyone,

I am setting up my first customer journey and we are trying to us conditional formatting that will allow a customer to access a marketing page hosting a form by clicking a button on the original email. I have all of the components built and set to go live, but the only source option is the original email. Have any of you run into this before?

Thanks,
Courtney

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Jimmy Passeti 792 Most Valuable Professional on at

Like (1)

Report
Copy link

Link copied!

Hello cgTEL512,

You need to add the marketing page/ form as an email element, after thats its possible use this elementes on "IF/then",

Regards,

Jimmy Passeti

Please mark as Verified if this answered your question!

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 131 Super User 2026 Season 1

#2

Jimmy Passeti 46 Most Valuable Professional

#3

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans