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Change Conditional Source in Customer Journey

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Posted on by 10

Hi Everyone, 

I am setting up my first customer journey and we are trying to us conditional formatting that will allow a customer to access a marketing page hosting a form by clicking a button on the original email. I have all of the components built and set to go live, but the only source option is the original email. Have any of you run into this before?

Thanks,
Courtney

  • Suggested answer
    Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 253 Super User 2025 Season 1 on at
    RE: Change Conditional Source in Customer Journey

    Hello cgTEL512,

    You need to add the marketing page/ form as an email element, after thats its possible use this elementes on "IF/then",

    pastedimage1651007099768v1.png

    pastedimage1651007116954v2.png

    pastedimage1651007145004v3.png

    Regards,

    Jimmy Passeti

     Please mark as Verified if this answered your question!

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