Change Conditional Source in Customer Journey

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Posted on by cgTEL512

Hi Everyone,

I am setting up my first customer journey and we are trying to us conditional formatting that will allow a customer to access a marketing page hosting a form by clicking a button on the original email. I have all of the components built and set to go live, but the only source option is the original email. Have any of you run into this before?

Thanks,
Courtney

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Jimmy Passeti 749 Most Valuable Professional on at

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Hello cgTEL512,

You need to add the marketing page/ form as an email element, after thats its possible use this elementes on "IF/then",

Regards,

Jimmy Passeti

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