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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can users reopen an Op...
Customer experience | Sales, Customer Insights,...
Answered

Can users reopen an Opportunity in an in cloud version of MS Dynamics

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Posted on by Don Chunn 5

I am in a sales support role and we are upgrading from on prem to in cloud,  Our development team has indicated that it would be custom code to have in cloud allow an opportunity to be reopened by the user.  That is functionality that we have had for the last 7 years over multiple previous upgrades of MS Dynamics.  I feel that I am not getting correct information. 
Can someone confirm if reopening an opportunity is OOB functionality?

Thanks Don

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    Gary Cook Profile Picture
    Gary Cook 180 on at

    Reopening an opportunity is out of the box (OOTB) functionality. This is a screen shot of a trial environment with the sample date loaded and viewing a "Won" opportunity. You can see it has a "Reopen Opportunity"  button in the ribbon

    pastedimage1622813207225v2.png

    If there is other functionality around business rules relating to reopening an opportunity then that would have to be customised, but the ability to reopen a closed opportunity still exists in the online version

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