Error when creating new CRM org

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Posted on by Jorge S

Hello, I'm having this error when I create a new CRM org.

11:46:25|   Info| Database updates were successfully applied for orgId = ba5faf38-8b1c-e411-b1e0-00155d88f756.
11:46:25|   Info| CrmAction execution time; InstallDatabaseUpdatesAction; 00:10:13.8734634
11:46:25|   Info| Executing Install action: Microsoft.Crm.Tools.Admin.GrantSrsAccessToConfigDBAction
11:46:25|  Error| System.Exception: Action Microsoft.Crm.Tools.Admin.GrantSrsAccessToConfigDBAction failed. ---> System.Net.Sockets.SocketException: The requested name is valid, but no data of the requested type was found
   at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
   at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
   at Microsoft.Crm.Setup.Server.Utility.ManagedNetworkUtility.IsHostNameLocal(String hostName)
   at Microsoft.Crm.Setup.Server.Utility.ManagedNetworkUtility.AreHostNamesSynonymous(String host1, String host2)
   at Microsoft.Crm.Tools.Admin.GrantSrsAccessToConfigDBAction.GrantSrsServiceAccessToLocalConfigDB(Uri reportingUrl)
   at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
   --- End of inner exception stack trace ---, Error, AbortRetryIgnore, Option1
11:47:12|   Info| InputResult: Ignore
11:47:12|   Info| CrmAction execution time; GrantSrsAccessToConfigDBAction; 00:00:47.5841732
11:47:12|   Info| Executing Install action: Microsoft.Crm.Tools.Admin.RSConfigAction

Scenario:

2 CRM 2011 servers using NLB (Rollup 15)

2 SQL 2012 servers(with a custom instance name)

2 SRS servers (with Reporting Extensions installed)

I can ignore the error message, and the organization seems fine, navigable and not showing any error, but I would like to get rid of this message.

P.D. Deployment Manager shows "Reporting is not Enabled" and "One or more server roles are missing from this deployment" warnings messages, however I can access to both report servers url.

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Aileen Gusni 44,524 on at

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Hi,

Can you make sure that from CRM server can access the SRS server, and it can recognize the URL using DNS?

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Jorge S on at

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Hi, yes from CRM server I can access to

srs-server-01/ReportServer_inst1 and

srs-server-02/ReportServer_inst1

It also works with

ip_of_srs-server-01/ReportServer_inst1 and

ip_of_srs-server-02/ReportServer_inst1

however in second case ask me for credentials.

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Aileen Gusni 44,524 on at

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Hi,

It seems DNS error.

I can ignore the error message, and the organization seems fine, navigable and not showing any error, but I would like to get rid of this message.

--> Can you check does your CRM Report work or not?

Can you also check this link:

social.microsoft.com/.../error-while-installing-ms-crm-2011-the-requested-name-is-valid-but-no-data-of-the-requested-type

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Jorge S on at

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Yes CRM reports are working, should I install Active Directory Replication Status Tool and check for any error?

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Jorge S on at

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I've tried to create the org with the IP address of the SRS server and failed with same error.

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NatrajY 3,040 on at

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I first thought kerberos double hop issue. But, in this case it might be a DNS issue. Best to check all the basics any way, as the Deployment Manager should not say reporting not enabled, if SSRS Connector is installed. Have a look at blogs.msdn.com/.../kerberos-in-load-balanced-environments.aspx . Extract from this post.

Check DNS: For each server (CRM, SQL, reports, etc) run nslookup and make sure you get the correct IP address, in addition make sure the reverse lookup is working as well (ie: nslookup {ip} should return you the correct host name).

In UR12 this was the issue->http://support.microsoft.com/kb/2825497..Not sure if this has been fixed in UR15.

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