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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Management Reporter: &...
Microsoft Dynamics GP (Archived)

Management Reporter: "You don't have access to this company."

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Posted on by john.ellis 3,494

Hello:

A GP 2015/Management Reporter 2012 CU15 with the Data Mart end user cannot access any of her companies in Management Reporter.  When she tries to set one as default, she receives the following message:  "Unable to connect to the 'company name' company. You don't have access to this company."

I have looked through all of the online documents on this error, but none of the remedies have worked.

What causes this, and what can we do to fix this?

Thank you!

John

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: Management Reporter: "You don't have access to this company."

    @Anna,

    Go to Form Customization/"Form Editor".

    Go to the "Insert" table.

    Click on the "Sub-Grid" button in the displayed Ribbon-bar (I'm looking at CRM2016 as I typre this).

    A form is displayed.  Enter the details appropriate to you application & entities. ;)

  • Janeece Moreland Profile Picture
    Janeece Moreland 270 on at
    RE: Management Reporter: "You don't have access to this company."

    This message appears when the database integration has not been enabled.

    Enable the Integration and make sure records are integrating and completed before accessing MR.

  • serbach Profile Picture
    serbach 571 on at
    RE: Management Reporter: "You don't have access to this company."

    John,

    As the GP Admin and the M-R Admin, I guess I don't think twice about using the sa login. All I know is, if the database Admin logs into M-R for your user w/the sa credentials, then ensures that the user changes the Company credentials, then your user should be good to go.

    There may be another way around this, but somebody with more moxie will have to chime in!

    Regards,

    Steve

  • john.ellis Profile Picture
    john.ellis 3,494 on at
    RE: Management Reporter: "You don't have access to this company."

    Thanks, for the quick response, Steve!

    Unfortunately, this one user is the only user and she's the Management Reporter Administrator.  She does not login to GP with "sa".  And, the "Credentials" button is greyed out when she views the properties of one of the companies.

    Any ideas on how to get around this roadblock?

    Thanks, again!

    John

  • serbach Profile Picture
    serbach 571 on at
    RE: Management Reporter: "You don't have access to this company."

    Hi, John,

    We've had something similar happen. Here's one thing that works: log into Management Reporter with sa credentials; then have the user go to Company >> Companies >> Credentials and type in her/his user name and password and check the box to "Save my credentials".

    Regards,

    Steve

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