Email functionality in D365 not working

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Posted on by Ex Gloria

Hello,

We're not able to send emails from the CRM. Emails being sent and received from Outlook is showing in Dynamics; but we're not able to send an email directly from D365.

Any suggestions on how to fix this?

Thank you,
Gloria

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SamiraM 587 on at

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Hi Gloria,

Try the below troubleshooting options for email:

1) In settings -> E-mail configurations, check e-mail server profile.

2) Open users mailbox and in alert section check for the error. From this you will have the idea about what is wrong.

3) Check whether user primary email address is approved or not.

Regards

Samira

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Ex Gloria 5 on at

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Thank you so much Samira! It worked.

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SamiraM 587 on at

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Can you mark it as verified if it solve you issue as it will help other people in future.

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