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Microsoft Dynamics GP (Archived)

Change of Address

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Posted on by 155

HOw do I change My Company address printing on invoices - I have changed it everywhere I can find and still pringing the old address.

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  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    46,625 Super User 2025 Season 2 on at

    Company Setup.  Tools>Setup>Company>Company.  If that doesn't do it, perhaps the invoice form has been modified to pull the address from some other field(s).

     

  • c lowe Profile Picture
    155 on at

    I had done that - I have no Idea where it would be pulling from.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    46,625 Super User 2025 Season 2 on at

    Are you printing the GP form or a 3rd party form such as Crystal or Accountable?

  • c lowe Profile Picture
    155 on at

    It is a GP Form -

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    46,625 Super User 2025 Season 2 on at

    It's hard to tell what's going on without seeing your report definition.  In my system, the address fields on the standard SOP Blank Invoice form are calculated fields, concatenating the Address, City, State and Zip from the Company Setup window.  Do you know if the invoice is a modified form?

  • c lowe Profile Picture
    155 on at

    No I don't - I am new to this system - I don't even know how to get to the invoice form.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    46,625 Super User 2025 Season 2 on at

    Ok, it sounds like you're going to need some help with this.  Do you have a reseller you're working with or a support plan with Microsoft under which you can open a support incident?

  • Community Member Profile Picture
    on at

    What version of GP are you on?

    It is most likely that your incoice report has been modified. If you have changed your company address in GP...and the old address is still printing on the invoice...it is probably because whoever modified your invoice report originally has 'hard coded' the address (ie: they typed it in to the report, rather than telling the report to look at a particular field in GP)

    If you tell me what version you are on, I will send you instructions on how to email me your reports.dic. I can check this and let you know what you need to do.

    If you don't feel comfortable doing the above, I can also send you instructions on how to revert back to the standard report. If you do this, and the new address prints...then you know it is an issue with the modified report - (most likely the address being hard coded as above).

     Ian Stewart

  • c lowe Profile Picture
    155 on at

    We have Version  - Professional 9.00.0281 -

    I think I would rather revert back to the original invoice.

     

    Thanks

  • Community Member Profile Picture
    on at

    Hi,

    I don't have version 9 installed so I can't check the exact names of windows and menu options....but they are near enough for you to be able to find them.

    First we need to check if you have indeed a modified Sales Invoice. Launch GP and click on Tools >> Customise >> Report Writer. A window will appear with the text 'Dynamics' selected in a drop down list. Click OK to this.

    The Report Writer should launch and display a window with a list of modified reports on the right. In here look for a report called 'SOP_Blank_Invoice_Form'. If it is here, then you have a modified version of this report.

    Now go back into GP (click on File >> Microsoft Dynamics GP...or just exit and relaunch GP.)

    Go to Tools >> Set Up >> System >> Security. (If you are asked to launch advanced security, choose not to (ie choose to launch the standard security.)

    When the window opens, enter your user ID, select the company you are dealing with. In the product field, select Dynamics GP...in the series field select Sales....and in the Type field, select Modified Dynamics GP Reports.

    There should be at least one report listed, but there may be more. Look for the SOP_Blank_Invoice_Form. It should have an asterisk to its left. Double click the report...so that the asterisk disappears. Click on OK / Save.

    You have now told GP, that when you print an invoice, it is not to print the modified version...it is to print the standard unmodified version...and you have done this just for your user ID...to change for others, do as above, but select their user ID first.

    The standard report is not very beautiful!!! (sorry to anyone involved in its design in MS)...and if you have included logo's on your modified version, these will not be on the standard version.

    I wouldn't give up to easily on the modified version. If you can email me your reports.dic, I can check what is the problem. Its most likely that your address is hard coded on the report. If so I can chage this for you to a new address...or tell the report to check the company 'set up' for the correct address. If you want to do this, post again, and I will send you instructions. Otherwise, the above will get you back to the standard version which should pull the correct address from the changes you made in GP.

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