Hi Guys
Even after the appropriate training, we still get instances where individuals are assigning cases to themselves - rather than using the case picking/worked by procedure that we have in place and leaving the case in the Team queue.
We should never have instances where a case is owned by a user - so I wanted to write a workflow that runs overnight that will look at all open\active cases which are currently owned by individual users, and assigns them back to that user's default Team.
Any ideas how best to write this would be greatly appreciated.
Many thanks
Mike