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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Getting payment author...
Supply chain | Supply Chain Management, Commerce
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Getting payment authorization decline error while invoicing orders

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Posted on by NavidNoori 113
Hi Experts,
 
I am encountering this error message when attempting to invoice certain orders with the prepaid cash payment method.
Does anyone know the cause of this issue and how to resolve it?
 
  1. The order has been set to a hold state due to an authorization decline from the payment. Please rectify the payment and try again.
  2.  
 
I have the same question (0)
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    Could you please share more details? What kind of order is this (Ecommerce/POS )?  Where are you fulfilling this order from (POS/Call Center/Back Office)?  Any error messages or logs ?
  • NavidNoori Profile Picture
    NavidNoori 113 on at
    Hi Shafeeque,

    Thanks for your response.

    The sales order is an e-commerce order from the call center channel, and the order shipment is in the "shipped" status. The error message provided below is the only one we receive while invoicing.
     
    The order has been set to a hold state due to an authorization decline from the payment. Please rectify the payment and try again.
  • Community member Profile Picture
    Community member 2 on at
    Hi NavidNoori,
     
    Interested to see if you managed to resolve your issue? I have the same problem.
     
    Thank you

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