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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Dynamics 365 for Marke...
Customer Insights - Journeys forum

Dynamics 365 for Marketing : Form Capture Issue

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Posted on by Community Member

I have update the JS code and tracking script on my website and created a form capture record. But even after submitting multiple times it is showing 0 submissions.

Categories:
Marketing Pages Forms and Surveys
I have the same question (0)
  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at

    Hey Mansi,

    Please make sure you've gone through the steps listed here - docs.microsoft.com/.../embed-forms for your form creation and embedding?

    If you have, and the submissions are still not showing up, could you please open a support ticket?

    Thanks,

    Shravan

  • Community Member Profile Picture
    Community Member on at

    I have open the service ticket and it is resolved now.

  • Risa Dela Paz Profile Picture
    Risa Dela Paz 5 on at

    Hi Mansi Goel90,

    I encountered the same issue and also opened a service ticket, but Microsoft is still investigating my case. Can you share how they resolved the issue? Did they provide extra steps you need to follow in order to make it work? Thanks!

  • Community Member Profile Picture
    Community Member on at

    Hi, Yes could you please share how did you solve your issue? We are trying to make the form capture working but without sucess. No error anywhere, scripts in place, etc... visits tracked and visible in the insights tab but no form submissions recorded...

  • Community Member Profile Picture
    Community Member on at

    They have done something internally and it was resolved but started facing issues again and found that it is not reliable approach to integrate. 

  • Magnus Jerkebo Profile Picture
    Magnus Jerkebo 25 on at

    I experience the same, all fields mapped, no errors and zero submissions.

    Anyone with a solution or do I have to open a ticket?

    Best regards

    Magnus

  • KE Communication bh Profile Picture
    KE Communication bh 105 on at

    I have the exact same issue. Followed all the steps. No submissions...

  • Suggested answer
    Magnus Jerkebo Profile Picture
    Magnus Jerkebo 25 on at

    Hi! 

    We added this attribute to the HTML/script you receive via Capture Form, data-ignore-prevent-default="true” and it worked! 

    If possible add it in the HEAD of the page. 

    You will find more information here, https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-form-client-side-extensibility#form-capturing-behavior-customization

    Please, do let me know if that will work for you as well. 

    Best regards

    Magnus 

  • KE Communication bh Profile Picture
    KE Communication bh 105 on at

    Hi,

    to which tag did you add the attribute, to the <div> or to the <script> tag?

    I don't see how you coud add a div tag in the <head>?

    Can you please give me a bit more info? I tried adding the attribute to either the div and the script tag (in the BODY) but it did not work for us.

  • Sylvain82 Profile Picture
    Sylvain82 5 on at

    Hi, it's in the div tag

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