Instagram channel integration with Omnichannel

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Posted on by EBMRay

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Hello,

How Dynamics 365 Omnichannel would integrate with Instagram as a channel especially for messaging? Do we have to set up a custom channel? Does Instagram DM is on the roadmap of Omnichannel?

Is there any third-party application recommended and does that integration?

I already did some research and found that the Instagram connection currently is not available on omnichannel and for this, I need to build the Instagram DM connection from scratch. This means a complete custom channel build. (Which is complex)

Could you please suggest what would be the best solution to achieve this requirement?

Any help is highly appreciated.

Best regards,
EBMRay

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Instagram channel integration with Omnichannel

Omnichannel marketing is the integration and cooperation of the various channels organizations use to interact with consumers, with the goal of creating a consistent brand experience. This includes physical (e.g. stores) and digital channels (e.g. websites).