Customer Service accidentally posted a sale through SOP for an inventory item without allocating the lot number associated with the sale. From what we can tell, GP used the inventory card to get the cost of the product and posted that value to the general ledger's CGS account. The subledger though for inventory did not remove the volume because no lot number was selected. So, our subledger compared to g/l do not tie.
First, why does GP allow a sale through SOP to be posted for an inventory item being tracked at a lot number level with no LOT # assigned/allocated? The item maintenance shows the Item Type as "Sales Inventory".
Secondly, we were going to correct the sales side by doing a return with no lot # then reinvoice and allocate the lot # to the sale. Interestingly, GP will not allow us to return an item without assigning a LOT #. Is that true? In essence, GP prevents a return from happening without a lot # being assigned, BUT it will allow a sale to go through without a lot # assigned? Can someone explain this? Do we have a setup feature for SOP wrong which is allowing this to happen?
Thanks,
Dale
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