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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Remove CRM App for Out...
Microsoft Dynamics CRM (Archived)

Remove CRM App for Outlook

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Posted on by Deeps 1,875

Hi

We have enabled CRM App for Outlook for some users in CRM training environment for training purpose. When we moved the users to production and enabled the app there, users see two Dynamics CRM links in Outlook. How can we disable the app for training environment, so they see only one Dynamics CRM link in an email?

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I have the same question (0)
  • jrhalasz Profile Picture
    jrhalasz 25 on at

    I'm having the same issue

  • tdomerese Profile Picture
    tdomerese on at

    I'm having the same issue. I've set the mailbox records to "none" for incoming and outgoing processing which removed the users from the "Eligible Users" grid but the add-in is still there when we log back into OWA.

  • Suggested answer
    jrhalasz Profile Picture
    jrhalasz 25 on at

    To remove the CRM App:

    1. Go to https://outlook.office365.com and log in

    2. Manage Apps: outlook.office365.com/owa

    3. Highlight “Dynamics CRM”, click the Minus Sign, and click Yes

  • Suggested answer
    Chris from Flexsolve.com Profile Picture
    Chris from Flexsolv... 105 on at

    In recent versions of Office 365, navigate to outlook.office.com/owa, authenticate if necessary, and un-check the Dynamics 365 AddIn.

    (You end up at the same URL if from desktop Outlook, you select File | Manage Add-Ins)

  • Vikrant Sarode Profile Picture
    Vikrant Sarode 5 on at

    I am facing same issue, have you managed to resolved this issue?

  • Rajesh Chungath Profile Picture
    Rajesh Chungath 467 on at

    this link may help

    community.dynamics.com/.../how-to-remove-dynamics-365-app-for-outlook

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