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Microsoft Dynamics CRM (Archived)

HTML in workflow emails

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I am trying to compose some emails using the 'send email' step in a workflow. I'm not using templates, just entering the body of the email in the workflow. I create the HTML email in something else, expression web for instance, preview it in a browser, copy and paste it into the workflow email and everything looks great. The workflow sends an email to gmail, hotmail, everything looks great.

However, apparently yahoo webmail strips out paragraph tags spacing so there is no spacing between paragraphs. No problem, reading online apparently to get around this you just define a css style for <p> and add 1em bottom margin. BUT, how is that possible to accomplish in CRM? You can't put html directly into an email, can't define CSS, etc... How on earth do I make an email look right if I can only paste in html? does anyone have a clue? I tried some plugin that gave you an 'edit source' option, but for email templates only..

HELP!! Thanks,

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  • alf Profile Picture
    17,915 on at

    HI Jeffrey,

    You are already on the right path.  But you need to modify the html in the tool you are using to build the page.  We typicaly use Dream Weaver then publish to a public facing web page.  Then from the webpage we copy and paste it into a crm email.  Here's a short blog on it.

    www.powerobjects.com/.../crm-4-email-templates-%E2%80%93-adding-graphics-images-and-formatting

  • Community Member Profile Picture
    on at

    Thanks for the reply. I'm having moderate success with inline styles in the html. I'll just keep working on it. I haven't seen anything about html editing in the new CRM version, but I'm holding out hope that crm 2011 has a better solution... Thanks again,

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