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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue signing up for m...
Small and medium business | Business Central, N...
Suggested Answer

Issue signing up for my trial

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Posted on by brenno 5

Hi,

I have been trying since last night jsut to sign up to business central. I keep getting an error "Sorry, we need additional information to verify your identity. Please contact support"

I have cleared cache, used a different borwser, and tried private mode.\

I really want to actually buy the full version but there isn't an option, and I can't sign up to the trial and it's getting really painful, no support has been availible and won't be until monday morning 8:00am i believe? So hoping someone here can help

Thanks,

Brenton

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • OussamaSabbouh Profile Picture
    OussamaSabbouh 19,107 Super User 2026 Season 2 on at

    Hi Brenno,

    Sometimes this happens because of the network you are connected to, or because you tried many times with this email.

    Try to change the network you are connecting to.If the problem still exists, try to sign up with another email

  • brenno Profile Picture
    brenno 5 on at

    Hi thank you for the response,

    I have tried making a new business email through the admin center, and tried using that new email, and still won't work

    I can only use my mobile number as it is the only one I have, I would like to use my own number too as this is the main business app,

    Thanks,

    Brennno

  • brenno Profile Picture
    brenno 5 on at

    does anyone have any ideas?

  • DAnny3211 Profile Picture
    DAnny3211 11,423 Super User 2026 Season 1 on at

    hi

    look this

    answers.microsoft.com/.../34131997-66e3-4e80-a36e-9fa7b70205c3

    DAniele

  • brenno Profile Picture
    brenno 5 on at

    Hi Daniele,

    Thanks but I have already found that article 2 days ago,

    Micrsoft is looking like the worst option to run a business through, if its' this hard just to sign up for the trial, how hard must it be to actually start using the system, and i cant even imagine how bad the customer service is, crazy that there is no support availible from microsoft and I have to ask random people on the internet

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 102,944 Super User 2026 Season 2 on at

    Hi, hope the following helps.

    https://yzhums.com/18551/

    Or, if you are a partner, you can use CDX.

    https://yzhums.com/8739/

    Thanks.

    ZHU

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