Skip to main content

Notifications

Small and medium business | Business Central, N...
Suggested answer

Issue signing up for my trial

(0) ShareShare
ReportReport
Posted on by 5

Hi,

I have been trying since last night jsut to sign up to business central. I keep getting an error "Sorry, we need additional information to verify your identity. Please contact support"

I have cleared cache, used a different borwser, and tried private mode.\

I really want to actually buy the full version but there isn't an option, and I can't sign up to the trial and it's getting really painful, no support has been availible and won't be until monday morning 8:00am i believe? So hoping someone here can help

Thanks,

Brenton

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,036 Super User 2024 Season 2 on at
    RE: Issue signing up for my trial

    Hi, hope the following helps.

    https://yzhums.com/18551/

    Or, if you are a partner, you can use CDX.

    https://yzhums.com/8739/

    Thanks.

    ZHU

  • brenno Profile Picture
    brenno 5 on at
    RE: Issue signing up for my trial

    Hi Daniele,

    Thanks but I have already found that article 2 days ago,

    Micrsoft is looking like the worst option to run a business through, if its' this hard just to sign up for the trial, how hard must it be to actually start using the system, and i cant even imagine how bad the customer service is, crazy that there is no support availible from microsoft and I have to ask random people on the internet

  • DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: Issue signing up for my trial

    hi

    look this

    answers.microsoft.com/.../34131997-66e3-4e80-a36e-9fa7b70205c3

    DAniele

  • brenno Profile Picture
    brenno 5 on at
    RE: Issue signing up for my trial

    does anyone have any ideas?

  • brenno Profile Picture
    brenno 5 on at
    RE: Issue signing up for my trial

    Hi thank you for the response,

    I have tried making a new business email through the admin center, and tried using that new email, and still won't work

    I can only use my mobile number as it is the only one I have, I would like to use my own number too as this is the main business app,

    Thanks,

    Brennno

  • OussamaSabbouh Profile Picture
    OussamaSabbouh 24 on at
    RE: Issue signing up for my trial

    Hi Brenno,

    Sometimes this happens because of the network you are connected to, or because you tried many times with this email.

    Try to change the network you are connecting to.If the problem still exists, try to sign up with another email

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans