Hello Guys,
I am facing with some issue regarding Entitlements in Customer Service Portal.
Here is the Description:
- I am using Dynamics 365 Online Version 9.0
- I have also configured the Dynamics 365 Customer Self-Service Portal. The Portal Version is 9.0.6.1
- The Problem which i am facing is that when the customer creates a case from portal side, my SLA is not applying on that.
- for apply the SLA to case, I have also created an entitlements.
- I want to do is when the customer creates a case, he will able to choose entitlement.
- For that, I have enabled the Site Setting named CustomerSupport/CaseEntitlementEnabled to true.
- Now, the entitlement field displays in Portal Case form. But when i click on Entitlement field, it display "There are no records to display" even though there is an entitlement for that logged in customer.
- I have also give the Entity Permission to Global to Entitlements, but still getting the same screen.
- I have gone through below links to find the solution, but failed.
https://community.dynamics.com/crm/f/117/t/237469
https://community.dynamics.com/crm/f/117/t/271093
- When I tried to create a Separate Entity List and Entity form for Entitlements, it gives me all the records !
- Is there any problem with Entitlement Lookup field in Create Case Form ?
In my Scenario, there are multiple entitlements for one customers and also there are many customers.
So, when Customer creates a case; he will able to choose the entitlement.
Thanks in advance.
*This post is locked for comments
I have the same question (0)
