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Microsoft Dynamics CRM (Archived)

CRM 2013 and 2015: Why So UGLY?

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Posted on by

Shamelessly stealing a line from The Dark Knight but I  have to ask - am I the only one who thinks the UI in CRM 2013/2015 is boring and ugly?

I've been working with CRM since the 3.0 days and am currently running 2011.  I've also been helping a customer with 2015 and am NOT impressed with the boring, white and pastel colored UI.  It looks like peolpe at MS are trying too hard to force CRM to fit into the new WIndows 8 inspired boring block look.  

I personally really like a screen full of color, where your eyes are more readily drawn to objects and entities that you work with.  To me this seems much more intuitive than a boring UI that is mainly just black and white.

Additionally, since MS has kept a lot of the back end admin parts of CRM looking the way they did in 2011, even in 2015, I have to wonder what their logic was in not either going ALL in, and applying the new look globally, or not doing it at all.  To me it's very confusing when you operate in a boring, top-oriented navigation UI as a user, then you have to shift gears and revert back to a colorful, left-oriented UI for admin duties.  To me this makes no sense at all and it seems like the CRM dev team was forced to do this because of some ill-minded mandate that was shoved down from Redmond that all products have to look crappy.

There are some compelling new features in 2013/2015 but the UI is so bad that alone is holding me back from upgrading more quickly.

So since MS has destroyed the last 2 releases with this crummy new 'improved' look, i have to ask - am i the only user who feels this way?

And has anyone heard if MS will be coming to their senses in CRM 2016 and bringing back a more user-friendly, engaging and colorful UI?

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  • Suggested answer
    kyleknab Profile Picture
    517 on at
    RE: CRM 2013 and 2015: Why So UGLY?

    Regardless of reasons behind why CRM 2013+ looks the way it does, if you don't like it, just stick with CRM 2011.  Here is the CRM 2016 preview guide from Microsoft (spoiler: you might not like it).  Microsoft seems to be continuing the design language it established in CRM 2013, while bringing in some UI influence from various products its acquired recently (MDM, Parature, etc.).

  • Daniel at VNS Profile Picture
    on at
    RE: CRM 2013 and 2015: Why So UGLY?

    yeah saw that - better than 13/15 but still not terribly compelling - but at some point functionality will trump the horrid UI.  i'm curious if they do any focus group work.  you'd think this would come up (unless i am literally the only person who dislikes the look)

  • ScottDurow Profile Picture
    21 on at
    RE: CRM 2013 and 2015: Why So UGLY?

    Beauty is in the eye of the beholder! I find that with careful screen layout and good use of Business Process Flows and themes you can make the forms look very attractive.

    I created SparkleXRM to provide a bit of well... "Sparkle" to the user interface where needed to draw users in. You can see an example of this here - www.youtube.com/watch

  • Verified answer
    Community Member Profile Picture
    on at
    RE: CRM 2013 and 2015: Why So UGLY?

    if you think that the UI is boring because it's all white, you can customize it, and change it's color the way it pleases you in the Settings > Personalizatiom > Themes.

  • ScottDurow Profile Picture
    21 on at
    RE: CRM 2013 and 2015: Why So UGLY?

    lol -be careful though otherwise you might end up with the Pumpkin-Spice Theme :)

  • Daniel at VNS Profile Picture
    on at
    RE: CRM 2013 and 2015: Why So UGLY?

    that's a very compelling product Scott.  once we upgrade, I'd love to implement.

  • Daniel at VNS Profile Picture
    on at
    RE: CRM 2013 and 2015: Why So UGLY?

    thanks Joaol - hadn't found that yet.

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: CRM 2013 and 2015: Why So UGLY?

    temas.png

    temas.png

    it's in portuguese, but you can see by the positions where to find it.

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