Email - Error Message

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Posted on by Community Member

Hi,

Has anyone encountered an error message "An unexpected error occurred. Try the operation again or contact your system administrator." as shown below when clicking post and sales invoice?

Although the error message occurs, the sales invoice is posted successfully and email is received. It is just annoying that I have to click "OK" to move on.

Did I miss any setup?

Regards,

Susy

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Community Member on at

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Hi,

The error occurs after these operations.

Try with the debugger to identify the origin of the error message.

Regards,

L

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ManishS 86 on at

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Is the email functionality customized or standard ?

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Community Member on at

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Hi Manish,

It is standard.

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Maneesha 5,891 on at

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Dear Susy K ,

check whether your "Launch Application" & "email setup" are arrange properly

check email configuration

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Community Member on at

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Hi,

Not trying debug ?

Is your sent document saved on a disk path (client) as a file ?

L

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Amol Salvi 18,698 on at

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Take help from developer and debug the error using debugger

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Suresh Kulla 50,269 Super User 2026 Season 1 on at

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I am thinking this could be because of SMTP, can you try this on the server and see if you get the same message or any other computer.

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Community Member on at

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Thank you all for your feedback.

I have tried on my laptop and on the server, both encounters the same error message.

Debug the code and it seems the code error while trying to save the file as PDF into the folder.

IF CustomReportLayout.GET(CustomReportSelection."Custom Report Layout ID") THEN BEGIN
    ReportLayoutSelection.SetTempLayoutSelected(CustomReportLayout.ID);
    REPORT.RUNMODAL(CustomReportSelection."Report ID",NOT HideDialog,FALSE,HeaderDoc);
    ReportLayoutSelection.SetTempLayoutSelected(0);
END ELSE
    IF NOT REPORT.SAVEASPDF(ReportID,ServerAttachmentFilePath,HeaderDoc) THEN
      ERROR(ServerSaveAsPdfFailedErr);

Where to set the default folder?

Thanks.

Regards,

Susy

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Suresh Kulla 50,269 Super User 2026 Season 1 on at

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What is the value for ServerAttachmentFilePath ? can you make sure the service user has all the permissions for that folder. Other thing also check what is the value for ReportID and HeaderDoc(Filters, and Primary Key Values) and try to run the report for that manually and see if you get the report generated.

You will get the error if there is no data and if no file is generated.

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Community Member on at

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Thank you all for the answers.

Finally fix the issue. I didn't have any setup under "Documents Layout" in Customer Card. The moment I populate it for Invoice, there is no error message.

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