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Dynamics 365 Community / Forums / Microsoft Cloud for Sustainability | MSM, SDSF,... / Copilot Not Working Af...
Microsoft Cloud for Sustainability | MSM, SDSF,...
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Copilot Not Working After Copying Environment in Microsoft Sustainability Manager

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Posted on by Harshita Singh 43

I recently created a copy of the environment in Microsoft Sustainability Manager. However, after the environment copy, the Copilot feature is not working. I am receiving the following error message:

“Sorry, something went wrong. Please try again later.”

I have reviewed and followed all the required steps mentioned in the official configuration and setup documentation. Despite this, the issue still persists.
Please find the attached screenshot for reference.

Has anyone else experienced this issue? Any suggestions or guidance on how to resolve it would be greatly appreciated.

Thank you in advance!

Categories:
Sustainability Manager
Screenshot 2025-0...
  • KerryRJ Profile Picture
    KerryRJ 16 on at
    Copilot Not Working After Copying Environment in Microsoft Sustainability Manager
    Hi Harshita
     
    I have just been through this with 3 out of 4 of our environments.
     
    The one environment that worked was a restore while the original and 2 other restored environments displayed the error when opening the Copilot chat window.
    .
    I raised a ticket and it was found that there was an invalid api key and then this Exception message: UserErrorCode: LatestPublishedVersionNotFound, ReasonCode: CorruptOrMissingV2ContentInBot.
     
    Once these issues were repaired in each environment the Copilot chat window started working.
  • Harshita Singh Profile Picture
    Harshita Singh 43 on at
    Copilot Not Working After Copying Environment in Microsoft Sustainability Manager

    Hi Subhajit,

    Yes, I have followed all the steps mentioned in the link provided for setting up Copilot in the new environment after the copy operation.

     

  • Subhajit Chatterjee Profile Picture
    Subhajit Chatterjee on at
    Copilot Not Working After Copying Environment in Microsoft Sustainability Manager
    Hi Harshita - Can you confirm if the steps mentioned in this article have been followed in the new environment created after the copy operation:
     
    Thanks
    Subhajit

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