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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Duplicate emails from ...
Microsoft Dynamics CRM (Archived)

Duplicate emails from quick campaign

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Posted on by Dovydas 15

Hello,

After creating a quick campaign we encountered a problem. Originally this Quick Campaign was made to send emails to 700 recipients, of course we did not took into account that every CRM user has a limit of emails that could be sent, defined in Exchange Mail server (to send no more than 50 emails at once). After campaign was launched we saw that emails are duplicating in Exchange server and are building into stack in enormous counts - around 40 emails to one recipient. I was wondering what might be the cause here? Is it possible, that when email status reason is of "Pending Send", CRM is repeatedly sending requests to Exchange Mail Server to send that particular email?

BR

Dovydas Grigaitis

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Duplicate emails from quick campaign

    Hi,

    I have seen the similar behavior once when one of my email was stuck on pending send (I sent email from crm to my personal email) and I was continuously receiving the same email. I ended up deleted that record in CRM after which the emails have stopped.

    So I guess yes, when the status is pending send, CRM triggers the send.

    Hope this helps.

  • AltAlt Profile Picture
    AltAlt 15 on at
    RE: Duplicate emails from quick campaign

    Hello.

    Could you find the cause of this issue? We faced with same bug and don't know how to resolve it.

  • Victor Parada Profile Picture
    Victor Parada 201 on at
    RE: Duplicate emails from quick campaign

    Hello there,

    Currently I'm having a similar issue, if I use the Quick Campaign to send an email to a Marketing List with 100 Accounts works fine but if the Marketing List have more than 100 Accounts is randomly sending duplicates emails for some of that Accounts.

    Do you know what can be the issue?

    Thank you for your time.

  • Dovydas Profile Picture
    Dovydas 15 on at
    RE: Duplicate emails from quick campaign

    Hi,

    My last investigation led me to conclusion, that when in some organizations there are exchange server rules, that does not allow 1 user to send more than x emails. So it happens, that when you are creating quick campaign that is breaking this limit, some emails gets into pending sent status, which means, that Dynamics will do retries, therefore these duplicates are being created. A workaround for this is to change email messages allowance for 1 user. Hope this helps.

    Br,

    Dovydas Grigaitis

  • Suggested answer
    Victor Parada Profile Picture
    Victor Parada 201 on at
    RE: Duplicate emails from quick campaign

    Hi Dovydas I'll test it and let you know my feedback ASAP

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