Have to constantly log back in

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Posted on by Sarabel

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CRM keeps bouncing me out and forcing me to log back in (using through Outlook) even though I check Keep me logged in. Upgraded to IE 11.0 recently.

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RuneDaub 3,795 on at

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Did you add the URL to trusted sites?

This normally solves the problem.

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Sarabel 475 on at

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I have

*.dynamics.com

under trusted sites

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Hosk on at

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I would try turning on compatibility mode because IE can cause CRM to act very strangely

To change the Compatibility Mode of Internet Explorer 11, follow the steps below:

1. Right-click the top toolbar within Internet Explorer 11

2. Select to mark Menu Bar

3. Point to Tools and click Compatibility View Settings

4. Here, mark the Display all websites in Compatibility View checkbox or enter the specific CRM URLs under Add this website and click Add

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Praveen-crmsupport 25 on at

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As of now, IE 11 is not tested for using MS CRM 2011 or 2013, you can refer this kb article support.microsoft.com/.../2669061. We have recently found many performance issues within MS CRM on systems having IE 11. I would suggest to Downgrade to IE 10.

Go to Control Panel.

Go to Programs and features.

Click on View Install Updates.

Select IE 11 and Uninstall.

Restart system

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Sarabel 475 on at

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I have uninstalled IE 11 and have crm0479a.crm.dynamics.com under trusted sites. If I enter that URL into the IE browser it says this web page is not available. Also tried that URL under Chrome and got the same msg. This was the site that Microsoft support told me to add when I spoke with them directly. I deleted this URL from trusted sites and just entered *.dynamics.com. When I went back to look at trusted sites list crmorg0479a.crm.dynamics.com was back on the list. Is there another site that you can suggest? I am having a serious problem trying to do my job!

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Sarabel 475 on at

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I have done this as well as added CRM to trusted site list. Is crmorg0479a.crm.dynamics.com the proper URL? If I put this URL into the browser says web page not available. My mgr doesn't have any connectivity issues and doesn't have CRM under trusted sites and is using IE 11. Can this be a firewall issue? Is it related to using Activities in Outlook? It is unusable for me.

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Sarabel 475 on at

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I had selected "delete browsing history on exit" in Internet Explorer/tools/Internet options because of the issue of CRM building up so many temp files that after a while it can't reload. Microsoft support advised me that this issue is being worked on by the IE team but selecting this option is why CRM kept bouncing me out - when the browsing history is deleted automatically CRM doesn't view me as a trusted client any longer when I change web pages. For now I will have keep manually deleting the temp files that build up until they fix this problem.I unchecked delete browsing history on exit and now I stay logged on.

I also downloaded the update for CRM 2013 that came out after the Oct. release which has significantly improved speed.

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