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Service | Customer Service, Contact Center, Fie...
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Getting Started with Guides

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Posted on by

Hi All, 

I setup a test account to get started with Guides. It has been a very bumpy road so far. 

I am at the point where I shall install the Guides 365 to the environment. However the drop down box does not show my Environment. 

Any ideas?

Thanks Alex

I have the same question (0)
  • RyanN Profile Picture
    Microsoft Employee on at

    Hi Alex

    Sorry that you're having troubles.

    I assume that you are referring to the step where you select the environment to install the solution. 

    Make sure that you have created the database as per this step: 

    docs.microsoft.com/.../setup-step-two

    4. Change the name of the environment (for example, enter Guides_anyname), and then select Create my database.

    pastedimage1590779812629v1.png

    Please let me know if I misunderstood the problem. If you could post a screenshot that'd be helpful. 

    Thanks

    Ryan

  • RyanN Profile Picture
    Microsoft Employee on at

    Hey Alex

    Did this issue get resolved?

    Ryan

  • Community Member Profile Picture
    on at

    Hi Ryan, thanks for your help! Yes, I managed to resolve it with your instructions.

    Alex

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