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Microsoft Dynamics CRM (Archived)

Field Synchonization tab not Showing Outlook/Exchange fields and CRM fields.

Posted on by Microsoft Employee

Hi,

It has been 2 days since I experienced this issue. I have 4 instances under 1 tenant. I have setup my Outlook and CRM integration sucessfully for all my instances. The problem is, for my 2 instances, the field synchronization table is empty. It should show the directions of mapped fields from outlook to crm vice versa. I believe this should be an OOTB feature of Dynamics CRM or do I need to enable something?

This is the view from my first instance.

correct.png

and this is the view from my other 2 instances.

Notice that the table is empty.

incorrect.png

Hope someone can help me with this. Thanks a lot.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Synchonization tab not Showing Outlook/Exchange fields and CRM fields.

    Hi Regie,

    I got the issue. did you sort it out? if yes. how?

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