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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Issues with Recommenda...
Microsoft Dynamics CRM (Archived)

Issues with Recommendation on Business Rule

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Posted on by Tessacq 295

Hi

I am implementing a business rule for the Account Form. Based on a condition I want to display a recommendation. If the condition is met I make three fields required and want to display a recommendation on one of them. Everything is ok until I try to save, it keeps giving an error associated with the Recommendation. 

This is my Recommendation's action, it set the value of a duration field to 364 days (that is the amount in minutes)

7725.BR2.png

The Recommendation message is this one, notice the red box, the same value is displayed during the error, that confirms it is related with the recommendation. (I updated this value and when I did the error message updated as well)

1057.BR3.png

This is the BR working. I get the information icon and I can see the recommendation. 

1462.BR4.png

If I click on Apply the right value is populated

7318.BR5.png

I then enter the value for the other required field and click on save. 

2185.BR6.png

I get this error. 

0042.BR7.png

Could anyone please help me. That the field is required or not does not make any difference, I have tried on both ways. 

Thanks

Teresa

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I have the same question (0)
  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    can you download the log file and share here?

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Teresa,

    Try splitting the business rule into 2 i.e. one for setting the mandatory/ non mandatory stuf and second just for recommendation.

    Hope this helps.

  • Suggested answer
    Sreevalli Profile Picture
    Sreevalli 3,264 on at

    Hi,

    As Ravi suggested, you should have If and else conditions in Business Rule to state when it become Required, when it is non Required

  • Tessacq Profile Picture
    Tessacq 295 on at

    Thank you, it seems that the recommendation needs to be alone on the business rule. It works that way.

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