Hello,
The problem that I am running across is that we have sales orders that are processed then the customer sends us a deposit for the order and they want an invoice. If we give them an invoice and apply the deposit against it then when the actual invoice from the sales order is completed and we receive the rest of the payment there will always be an amount open. To keep the integrity of the inventory we cannot change the invoice amount on the second invoice that is generated from the sales order.
Now the a/r clerk is creating a first fake invoice sending it to the customer not posting it, then deleting it. We need to stop this practice. Any ideas?
Thanks,
Cheyene
*This post is locked for comments
I have the same question (0)