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Customer experience | Sales, Customer Insights,...
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Posted on by

One of my user is receiving recently the error message below?

pastedimage1671725671819v1.png

Has anyone had that experience and found the root cause?

I have the same question (0)
  • Suggested answer
    AmraouiH Profile Picture
    25 on at
    RE: sign in to continue

    I had the same issue, i resolve it by adding the organisation URL to the list of autorized cookies on Navigator Settings.

  • Dynamics 365 Forums Profile Picture
    on at
    RE: sign in to continue

    MS applied a fix, so indeed best is to create a support request.

  • Dynamics 365 Forums Profile Picture
    on at
    RE: sign in to continue

    Thank you, I have raised a MS ticket. I expect this issue is a needle in a haystack.

  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at
    RE: sign in to continue

    Dynamics365 is taking more and more dependency on PowerPlatfrom (PowerApps & PowerAutomate).  You should check if you have some sort of Conditional Access Policy or any other restriction applied.

    Otherwise,  you can open a support request to Microsoft to check the behavior, informing the user UPN and the URL that is facing the problem

    Regards

  • Dynamics 365 Forums Profile Picture
    on at
    RE: sign in to continue

    Andrew, thank for the answer, but the user is having the problem just on day to day usage.

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: sign in to continue

    Hello,

    I noticed that issue when I was working with Automated UI testing and the reason was that cookies were not allowed in the browser. Check it with your user - it might be the reason for you as well.

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